Edmonds College Logo
Online Learning

Problem? We Can Help!

Welcome to START

The Student Technology Advice and Resource Team (START) is a student-led resource focused on helping students understand college-provided technology and learn how to put that technology to its best use.

START’s objective is to provide Edmonds College students friendly assistance and advice for technology used on-campus and online. This will help students succeed academically, and introduce useful tools that enable real-time collaboration with classmates.

START operates on a first come, first served basis. Visit us online 24/7, where you will find information about our online guides, video tutorials and connecting with a technician for support.

Student Accounts

Visit our Student Accounts page to learn about getting started with the following:

Student Accounts

Submit a Service Request

Please visit itsupport.edmonds.edu to find a knowledge base article to solve your issue, or submit a ticket for further assistance.

Call Us

425.640.1234

(voicemail-only)

Virtual Assistance

Connect to Zoom Virtual Support

NOTICE - READ FIRST

  • Be ready to provide your Student or Employee Identification Number (ctcLink ID) before connecting. Our I.T. agents will ask you to verify yourself once connected
  • If you have already submitted a ticket regarding your issue/request, please inform our staff immediately and provide your ticket ID
  • A PC or Laptop is highly recommended (but not required) when connecting to Zoom. This will help expedite the support process
  • Technicians are not authorized to control personal devices. Technicians may only control EC-provided devices

Need Equipment for Online Classes?

IT Equipment Checkout and Return Information