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Online Learning

Student Complaint Procedure

Complaint Resolution

Below is information on Edmonds College’s accreditation agency, internal complaint procedures, and a list of the agencies in each state responsible for complaints regarding out-of-state distance education programs in compliance with § 668.43 (b) Institutional Information:

(b) The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.

Internal Complaint Procedures

Edmonds College’s own complaint procedure is a recommended first step toward resolving any expression of dissatisfaction with the performance of a college employee or procedure. If an issue cannot be resolved internally, you may file a complaint with your state.

The Washington Student Achievement Council (WSAC)

The Washington Student Achievement Counci (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit WSAC web site (full URL: http://www.wsac.wa.gov/student-complaints) for information regarding the the WSAC complaint process.

Edmonds College Accreditation

Edmonds College is a public post-secondary educational institution and is accredited by the Northwest Commission on Colleges and Universities and governed by the Washington State Board of Community and Technical Colleges.

Complaint Resolution Contacts by State

Please visit NC SARA State Portal Entity Contacts web page to locate the contact in your state.

More information*

Program Integrity Issues; Final Rule
Amendments to title IV of the Higher Education Act of 1965 were finalized on October 29, 2010. Read the Final ruling by the Department of Education.

WCET summary of requirements
WCET has compiled a summary of what states and institutions need to do to meet the new Federal Regulations.

*Courtesy of OSU