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Online Learning

Student Technical Assistance

Whether you need a password reset, a quick overview of how to use discussions, or even how to download a new web browser, there's an option below to help you get started immediately. Simply choose a support option from the list below to get started.</p

START

The Student Technology Advice & Resource Team (START) is a student led resource focused on helping students understand available technology and putting that technology to its best use.

START works on a first come, first served basis. Visit our online Help Center for tutorials and guides on how to solve technical issues.

Student Accounts

Visit our Student Accounts page to learn about getting started with the following:

Student Accounts

Submit a Service Request

Please visit itsupport.edmonds.edu to find a knowledge base article to solve your issue, or submit a ticket for further assistance.

Call Us

425.640.1234

(voicemail-only)

Virtual Assistance

Connect to Zoom Virtual Support

NOTICE - READ FIRST

  • Be ready to provide your Student or Employee Identification Number (ctcLink ID) before connecting. Our I.T. agents will ask you to verify yourself once connected
  • If you have already submitted a ticket regarding your issue/request, please inform our staff immediately and provide your ticket ID
  • A PC or Laptop is highly recommended (but not required) when connecting to Zoom. This will help expedite the support process
  • Technicians are not authorized to control personal devices. Technicians may only control EC-provided devices

Support Hours

Office Hours

December 5-20
Mon.-Fri.: 8:30 a.m.-4:30p.m.

Closures: Dec. 21-26, Jan 2

Location: Alderwood Hall 1st floor

Submit a ticket: itsupport.edmonds.edu

Phone (voicemail only): 425.640.1234


Live Video Support via Zoom

Zoom Hours

December 5-23
Mon.-Fri.: 8:30 a.m.-4:30p.m.

December 27-30
Tue.-Fri.: 8:30 a.m.-4:30p.m.

Closures: Dec. 26

Need Equipment for Online Classes?

IT Equipment Checkout and Return Information


Additional Resources

Tutorials
Technology guides for students available 24/7

Workshops
Informative sessions focused on campus technology opportunities