Edmonds College Bookstore Transitions Operations to Follett
The Edmonds College Bookstore will be closed from Saturday, April 29, to Monday, May
15, as we transition to a new vendor, Follett Corporation.
Edmonds College has begun a new partnership with Follett Corporation to operate the
Edmonds College Bookstore. Follett, which is the largest campus retailer in North
America with more than 1,100 campus locations, will begin operating the bookstore
on May 15, 2023.
Faculty, staff, and students are invited to read the FAQs below to learn more about the transition and how it will impact their book orders,
gift cards, and more.
With more than 140 years of experience in higher education, Follett brings the necessary
industry expertise to the Edmonds College Bookstore campus retail operations. The
company boasts an extensive range of cost-saving course material options; integrated
technology that seamlessly connects students and faculty to the materials needed for
academic success; a broad assortment of on-trend, branded merchandise; and a top-ranked
online channel that delivers even more inventory and a world-class shopping experience.
Edmonds College students will benefit from one of Follett’s fundamental missions –
and that’s delivering course materials that are more affordable and accessible than
ever before. Options include new and used course materials; digital materials like
eBooks, digital courseware, and Open Educational Resources; and the company’s flagship
text rental program, which can help students save up to 80 percent compared to purchasing
The campus community will no doubt welcome Follett’s fresh take on Edmonds College
branded apparel, gifts, and supplies. With on-trend styles and fan accessories, students,
campus members, alumni, and fans will have access to the gear they need to commemorate
achievements and celebrate school pride. Follett is dedicated to cultivating a retail
environment that drives the Edmonds College brand and campus culture, both in-store
Follett’s collegiate online expertise is being extended to the Edmonds College campus
store’s online channel, where shoppers can experience Follett’s renowned e-commerce
platform. The company’s platform, supported by today’s leading technology, was ranked
#57 on Digital Commerce 360’s 2023 Top 1000 list. Online shoppers can find an expanded
assortment of merchandise – beyond what’s offered in-store – and enjoy 24/7 access
to the products and course materials they need.
Follett’s partnership brings the right merchandise, necessary technology, and innovative
solutions to serve the Edmonds College community – anytime, anywhere, no matter how
learning and celebrating is taking place. For details on the full breadth of the new
campus store products and services,visit the Edmonds College bookstore websiteon May 15, 2023.
Edmonds College leadership is committed to the success of our students. One continuing
barrier to student success is the high cost of course materials. Our instructional
and student services departments, in partnership with our College bookstores, have
made great strides in lowering the cost of course materials for students. This has
included a combination of zero-cost Open Educational Resources (OER), low-cost digital,
rental and used course materials options. Although we are proud of our efforts so
far, we know there is more that we can do.
To support our continued drive to serve students, provide affordable course materials
options, as well as a robust eCommerce platform, we have entered into a partnership
with Follett Higher Education Group (Follett) to manage and operate our Edmonds College
Follett has been in the higher education industry for more than a hundred and forty
years. They operate over eleven hundred college bookstores throughout the United States
Follett’s expansive supply chain, economies of scale, innovative technology and course
materials solutions, focus on student affordability, and experience will drive increased
course materials savings for students. Follett supports course materials affordability
through the nation’s largest textbook rental program, an extensive selection of used,
digital, new and OER course materials, as well as Follett’s price matching program.
The partnership with Follett will officially begin on May 15, 2023. Follett will begin
operating the Edmonds College Bookstore with similar hours to the current operation.
Additional hours will be added as student populations return. The bookstore website
will be an option for 24/7 product needs.
Yes; the College’s new Bookstore websites will be available on May 15, 2023. It will
feature a modern design and enhanced functionality. Students will be able to search
for course materials by student ID, or by class. Bellevue College's online bookstore provides an example of the planned design and functionality of the new website.
Once the new College Bookstore website is available on May 15, there will a number
of ways for you to locate and purchase your course materials. Planned methods include:
Enter your ctcLink ID on the College Bookstore website. This will also take you to
a personalized page, specific to your class enrollments, where you can review and
purchase all course materials.
You will also be able to search for your course materials by class.
Once the new College Bookstore website is available on May 15, there will be a variety
of supplies available for purchase. Clothing, gift, and other assortments will be
increasing in the coming weeks as products arrive in store. Visit the bookstore on
campus and/or check the website for additional product options.
Yes. Once the College store website is live, you will be able to purchase a variety
of technology items.
Yes. Textbook rentals will be an option for most adopted materials, and you can choose
to rent when you are conducting your purchase on the website. A credit or debit card
is required for collateral to rent books. To learn more about the textbook rental
program and to pre-register to rent, visit https://www.follettrental.com.
Financial aid authorized for use at the College Stores (e.g. EOPS textbook vouchers)
will be set up as a payment type for students to use at the College Bookstore website.
Your student ID number will be required to make a financial aid purchase on the website.
Yes but only in person at the campus bookstore at this time.
Gift cards are available for purchase through the College store website and will be
available in store upon reopening as well.
All shipments will be made via UPS or USPS and tracking information is provided with
the order confirmation email.
Yes. In-store will be options during business hours. Please check our website at for store hours.
That depends on your geographical distance to the bookstore(s). Most shipments of
physical materials will be received within 3-7 business days in the greater Seattle
area. Expedited shipping is available for an extra charge. Most items will be shipped
directly from your on-campus bookstore, but a larger product selection will be available
online and could be fulfilled by another Follett location or directly from a vendor
which could extend delivery dates.
All refunds or exchanges require a valid receipt or packing slip. Shipping and handling
fees are not refundable.
Refunds are given for Course Materials returned before your campus-specific refund
Course Materials purchased after the campus-specific deadline must be returned within
7 business days of purchase for a full refund.
Course Materials purchased during the last week of classes or final exams are not
*Contact your school’s bookstore for the campus-specific refund deadline.
Hardware & Software
Bring back unopened computer hardware and software within 14 days of purchase for
a full refund. Electronic Software Download (ESD) purchases are Final and Non-Returnable.
All other merchandise that is unopened and in original condition can be returned within
30 days of purchase.
*Gift Cards are non-refundable
All permanent bookstore positions will be posted in the Follett Career Center at https://www.follett.com/careerportal/find-career.cfm. Seasonal positions around term starts and ends will be posted at www.folletthiring.com. Select the city that relates to the campus at which you might like to work and click
search. There will be Part-Time Team Member positions posted as of October 15th.
All adoption information, including new adoptions or changes to existing adoptions,
will be submitted directly to Follett Group Vice President, Ken Pegram . Ken can be
contacted at firstname.lastname@example.org. Additional information and instructions will be provided to faculty once following
the bookstore transition date of May 15, 2023. Or you can contact the bookstore directly
after May 15.
Required supplies should be included as part of the textbook adoption information
for your classes. If it has not already been submitted with your adoption, please
contact Follett Group Vice President Ken Pegram at email@example.com. with your course information and the details of the necessary supplies.
Follett is coordinating the production of all course packs, syllabi, and other materials
with Edmonds College and will continue to use Xanedu publishing. A PDF of the material
and the information about your course should be sent to Follett Group Vice President
Ken Pegram. Ken can be contacted at firstname.lastname@example.org.
Follett supports OER adoptions and will soon launch the Follett Discover adoption
tool following the spring semester. Adoptions for courses that are using OER should
be submitted to the bookstore in the same manner as those using traditional materials. If
print versions of OER are available i.e. Open Stax, they may be made available for
purchase to students through the bookstore as well.
Follett has a partnership with RedShelf to provision and deliver digital content.
Follett’s digital provider, RedShelf, meets and exceeds industry standards around
accessibility. Please find additional information here.
The Follett campus store website will be launched May 15 and all orders submitted
after that time will be fulfilled by Follett.