Problem? We Can Help!
Welcome to START
The Student Technology Advice and Resource Team (START) is a student-led resource focused on helping students understand college-provided technology and learn how to put that technology to its best use.
START’s objective is to provide Edmonds College students friendly assistance and advice for technology used on-campus and online. This will help students succeed academically, and introduce useful tools that enable real-time collaboration with classmates.
START operates on a first come, first served basis. Visit us online 24/7, where you will find information about our online guides, video tutorials and connecting with a technician for support.
Visit our Student Accounts page to learn about getting started with the following:
Submit a Service Request
Please visit itsupport.edmonds.edu to find a knowledge base article to solve your issue, or submit a ticket for further assistance.
NOTICE - READ FIRST
- Be ready to provide your Student or Employee Identification Number (ctcLink ID) before connecting. Our I.T. agents will ask you to verify yourself once connected
- If you have already submitted a ticket regarding your issue/request, please inform our staff immediately and provide your ticket ID
- A PC or Laptop is highly recommended (but not required) when connecting to Zoom. This will help expedite the support process
- Technicians are not authorized to control personal devices. Technicians may only control EC-provided devices
Need Equipment for Online Classes?
Technology guides for students available 24/7
Informative sessions focused on campus technology opportunities