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Student Technology Advice & Resource Team (START)

Problems with Technology? We Can Help!

The Student Technology Advice and Resource Team (START) is a student-led resource focused on helping students and staffs understand college-provided technology and learn how to put that technology to its best use.

Student Accounts

Visit our Student Accounts page to learn about getting started with the following:

Student Accounts

Need Equipment for Online Classes?

IT Equipment Requests

Additional Resources

IT Help Center
Technology guides for students available 24/7

Support Hours

In-Person Support (Alderwood Hall 110)
September 22-October 3
Mon.–Thur.: 8:00 a.m.-7:00 p.m.
Fri.: 8:00 a.m.-5:00 p.m.

October 6-December 12
Mon.–Fri.: 8:00 a.m.-5:00 p.m.

Zoom Live Video Support:
Mon.–Fri.: 10:00 a.m.-12:00 p.m.
Join Live Video Support

Submit a ticket

Phone (voicemail only): 425.640.1234

CLOSED: November 11, 27-28

(Hours may vary based on quarter schedule)

NOTICE - READ FIRST

  • Be ready to provide your Student or Employee Identification Number (ctcLink ID) before connecting. Our IT agents will ask you to verify yourself once connected
  • If you have already submitted a ticket regarding your issue/request, please inform our staff immediately and provide your ticket ID
  • A PC or Laptop is highly recommended (but not required) when connecting to Zoom. This will help expedite the support process
  • Technicians are not authorized to control personal devices. Technicians may only control EC-provided devices
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