Technical Resume Sample
CONNIE A. TECHWIZARD
9999 CIS Lane, Edmonds, WA 98036 | 425.111.1111 | ctechwiz@hotmail.com
SKILLS SUMMARY
| Database | Software/OS | Networking |
| Oracle Administration | DOS | CCNA Certification |
| OCP Certification | Windows 95/98/2000 | CISCO Networking |
| Pl/SQL 2000 | Office 2000 | LAN Administration |
| Access 2000 | Web Development | Basic UNIX |
| Vision 2000 | HTML | Troubleshooting |
| Database Theory and Design | Visual Basic 6.0 | Hardware Upgrades |
| Quick Books | Installation of Software |
INTERPERSONAL SKILLS
- 10 years of Customer Service experience
- Highly skilled in dealing with difficult and angry customers
- Accustomed to working in a team environment
- Experienced working with a diverse customer base
TECHNICAL EXPERIENCE
Computer Lab Assistant, Academic Computer Services
Edmonds College 2000-date
- Provided hardware/software support for 125 computers and workstations
- Installed and networked computers in classrooms (30+ computers)
- Provided technical support for students using Access, Excel, Word, VB
- Tested software
EDUCATION
Associate of Technical Arts, Computer Information Systems, August 2001
Edmonds College, Lynnwood, WA
- Working in teams, planned and executed several database systems and hardware requirements from the beginning to the SDLC to the final stages
- Setup, configured, and maintained a networked environment containing five routers and switches
- Team leader on the basic design of LAN - designed LAN for two campus buildings
- Team member for a Help Desk Staff of five students - provided technical support for 40+ computers and users, simulating real-world operational problems
- Designed, implemented and tested a database in Access 2000
- Served on a six-person team that created a prototype database for the Point Defiance Zoo
- VB Projects: Mortgage Loan Calculator, 'Craps' Dice Game, GPA Calculator, Check Register
- Designed a website with 22 pages for an online PC Software Support class
WORK HISTORY
Teller/Customer Service Representative
Bank of America, Seattle, WA 1994-1999
- Greeted customers and took care of financial transactions
- Sold financial services to customers
- Balanced cash and transactions daily
- Handled upset and angry customers with patience and poise
Reservations Agent
Alaska Airlines, Seattle, WA 1989-1994
- As part of a customer services team, responded to incoming phone requests for airline reservations
- Responded to customer requests for information
- Resolved customer problems tactfully
- Handled large volume to incoming calls (more than 30 per hour)