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Student Technology Advice & Resource Team (START)

Problems with Technology? We Can Help!

The Student Technology Advice and Resource Team (START) is a student-led resource focused on helping students understand college-provided technology and learn how to put that technology to its best use.

Student Accounts

Visit our Student Accounts page to learn about getting started with the following:

Student Accounts

Need Equipment for Online Classes?

IT Equipment Requests

Additional Resources

IT Help Center
Technology guides for students available 24/7

Support Hours

In-Person Office Hours

Jan. 2-11
Mon.-Thurs.: 8:00 a.m.-6:30 p.m.
Fri. 8:00 a.m.-4:30 p.m.

Jan. 15-25
Mon.-Thurs.: 8:00 a.m.-5:30 p.m.

Jan. 26
Fri. 8:00 a.m.-4:30 p.m.

Jan. 29-March 19
Mon.-Fri. 8:00 a.m.-4:30 p.m.

Closures and Early Closures: Jan. 1, 15, Feb. 19

Location: Alderwood Hall 1st floor (room 103)

Submit a ticket: itsupport.edmonds.edu

Phone (voicemail only): 425.640.1234

Live Video Support via Zoom

Zoom Hours
Jan. 5
Fri. 8:30 a.m.-12:00 p.m.

Jan. 8-March 19
Mon.: 8:30 a.m-12:00 p.m.
Tues.: 3:00 p.m.-6:00 p.m.
Fri.:  8:30 a.m.-12:00 p.m.

College Closures: Jan 1, 15, Feb. 19

(Hours may vary based on quarter schedule)


  • Be ready to provide your Student or Employee Identification Number (ctcLink ID) before connecting. Our I.T. agents will ask you to verify yourself once connected
  • If you have already submitted a ticket regarding your issue/request, please inform our staff immediately and provide your ticket ID
  • A PC or Laptop is highly recommended (but not required) when connecting to Zoom. This will help expedite the support process
  • Technicians are not authorized to control personal devices. Technicians may only control EC-provided devices