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Student Technology Advice & Resource Team (START)

Problems with Technology? We Can Help!

The Student Technology Advice and Resource Team (START) is a student-led resource focused on helping students understand college-provided technology and learn how to put that technology to its best use.

Student Accounts

Visit our Student Accounts page to learn about getting started with the following:

Student Accounts

Need Equipment for Online Classes?

IT Equipment Requests

Additional Resources

IT Help Center
Technology guides for students available 24/7

Support Hours

In-Person Office Hours

September 4 - September 15
Mon.- Fri.: 8 a.m.- 5 p.m.

September 18 - September 19
Mon. & Tues.: 8 a.m.- 6:30 p.m.

September 20 - September 21
Wed. & Thurs.: 8 a.m.- 6 p.m.

September 22
Fri.: 8 a.m.- 4:30 p.m.

September 25 - September 29
Mon. - Thur.: 8 a.m.- 6 p.m
Fri. 8 a.m. - 4:30 p.m.

October 2 - December 15
Mon. - Thur.: 8 a.m.- 5:30 p.m
Fri. 8 a.m. - 4:30 p.m.

Closures: 
College Closures: Sep. 4, Nov. 10, 23, 24

Location: Alderwood Hall 1st floor (room 103)

Submit a ticket: itsupport.edmonds.edu

Phone (voicemail only): 425.640.1234

Live Video Support via Zoom

Zoom Hours

September 4 - December 15
Mon.- Fri: 8:30a.m.-12 p.m.

Closures: 
Sep. 4, Nov. 10, 23, 24


(Hours may vary based on quarter schedule)

NOTICE - READ FIRST

  • Be ready to provide your Student or Employee Identification Number (ctcLink ID) before connecting. Our I.T. agents will ask you to verify yourself once connected
  • If you have already submitted a ticket regarding your issue/request, please inform our staff immediately and provide your ticket ID
  • A PC or Laptop is highly recommended (but not required) when connecting to Zoom. This will help expedite the support process
  • Technicians are not authorized to control personal devices. Technicians may only control EC-provided devices
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