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online support services

These Edmonds College departments can provide assistance and information regarding your online learning inquiries.

Enrollment Services

For general information regarding online degrees and certificates, or how to register for online classes, contact our Enrollment Services department.

Fall Hours: Sept. 28-Dec. 18

In-Person Hours:

  • Mon to Thurs: 8:30 am - 5 pm
  • Fri: 8:30 am - 12 pm

    CLOSED: Oct 30; Nov 11, 26-27
    NOTE: The campus will be closed for an entire week from Dec 19-27

Phones 425.640.1000:

  • Mon-Tues: 9 am - 4 pm
  • Wed: No phones
  • Thurs: 9 am - 4 pm
  • Fri: 9 am - 12 pm

    CLOSED: Oct 30; Nov 11, 26-27
    NOTE: The campus will be closed for an entire week from Dec 19-27

To request a virtual meeting via Zoom or Google Meet, email registration@edmonds.edu

Advising

For general information on which online courses to take and guidance for your educational roadmap, contact Advising.

Fall Hours & Advising Services

Please note that we are closed on the following dates: Oct. 30, Nov. 11, 26, 27

Appointments (In-person or virtual: See booking details for location and modality)
Schedule an appointment with your advisor by viewing our booking page below. Appointments are available to book 7-14 days in advance. If you need to cancel or reschedule your appointment, please modify your appointment or contact our office so that we may process this change for you.


Advising Resource Center Lobby (Lynnwood Hall): 
Registration and ctcLink navigation help, general questions, referrals, resources, booking an appointment. (Not an advising meeting).
    • Mon. - Thurs. 8:30 a.m. - 5 p.m.
    • Fri.: 8:30 a.m. - 12 p.m.
Drop-in Advising Hours (In-Person & Virtual Options)
*Virtual only Oct 26 - 27

Meet 1:1 with an academic advisor - first come, first served basis.
    • Mon. & Wed.: 10 a.m. - 1:00 p.m.
    • Tues. & Thurs.: 12:30 p.m. - 3:30 p.m.
    • Fri.: 9 a.m. - 12 p.m.

Virtual:
ONLINE DROP-INS (ZOOM)

In-Person:
Check in at the Advising Resource Center on the first floor of Lynnwood Hall.

Student Technical Support

For technical support for your online accounts including ctcLink, Triton Email, Canvas and more, contact START (Student Technology Advice and Resource Team).

Please arrive at least 30 minutes before closing to ensure we can provide the best service. Thank you for your understanding.

Office Location: Alderwood Hall 110

Zoom Support: Join Live Video Support

Fall Break Hours: Sept. 14-18

In-Person Support:

  • Mon: 1 p.m.* - 5 p.m.
  • Tues to Fri: 8 a.m. - 5 p.m.

*Note: Late start on Mon due to Convocation.

Zoom Support:

  • Mon to Fri: 10 a.m. - 12 p.m. & 1:30 p.m. - 4 p.m.

Fall 1st Week: Sept. 21-25

In-Person Support:

  • Mon to Thurs: 8 a.m. - 7 p.m.
  • Fri: 8 a.m. - 5 p.m.

Zoom Support:

  • Mon to Fri: 10 a.m. - 12 p.m. & 1:30 p.m. - 4 p.m.

Fall 2nd Week: Sept. 28-Oct. 2

In-Person Support:

  • Mon to Wed: 8 a.m. - 6 p.m.
  • Thurs to Fri: 8 a.m. - 5 p.m.

Zoom Support:

  • Mon to Fri: 10 a.m. - 12 p.m. & 1:30 p.m. - 4 p.m.

Regular Fall Hours: Oct. 5-Dec. 11

In-Person Support:

  • Mon to Thurs: 8 a.m. - 5 p.m.
  • Fri: 8 a.m. - 12 p.m.

Note: Wednesdays closed from 2 p.m. to 2:30 p.m. for training.

Zoom Support:

  • Mon to Fri: 10 a.m. - 12 p.m.

To request a virtual meeting via Zoom or Google Meet, please submit a ticket.

Other Support Options

Submit a Ticket

Phone (voicemail only): 425.640.1234

Technology guides available 24/7:

IT Service Desk Knowledge Base

Fall Quarter Closures

Closed: Sept. 7, Nov. 11, and Nov. 26-28.
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